Terms and Conditions

1. Jurisdiction and Governing Law: WOOD PET STORE is located in the United Arab Emirates, and by using our website, you agree that the local laws of the United Arab Emirates govern these Terms and Conditions. Any disputes will be heard by a court of competent jurisdiction in the UAE.

2. Payment Methods: Visa or MasterCard debit and credit cards in AED , USD & EURO will be accepted for payment.

3. Compliance with Laws: WOODS PET STORE will not trade with or provide any services to individuals or entities from OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

4. Age Restriction: Users of the website who are under the age of 18 shall not register or transact on the website.

5. Cardholder Responsibilities: Cardholders must retain a copy of transaction records and adhere to Merchant policies and rules.

6. Account Confidentiality: Users are responsible for maintaining the confidentiality of their accounts.

Privacy Policy

Our commitment to your privacy is of utmost importance. By using our website, you agree to the following terms outlined in our Privacy Policy:

1. Non-Disclosure of Personal Information: All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

2. Data Security: We take appropriate steps to ensure data privacy and security, but we cannot guarantee the security of information disclosed online.

3. External Links: We are not responsible for the privacy policies of websites to which we link. Different rules may apply, and users are encouraged to contact those entities directly.

4. Policy Changes: Website Policies and Terms & Conditions may be changed or updated occasionally. Customers are encouraged to visit these sections frequently to stay updated about changes.

Cookie Policy

Cookies are utilized on our website to determine if you have visited the home page in the past. However, no other user information is gathered.

Refund Policy

Refunds will be made onto the original mode of payment and processed within 10 to 45 days, depending on the issuing bank of the credit card.

Return and Refund Policy (For Products)

We accept returns within 7 days of receipt for unopened or damaged products. Full refunds will be issued if products are returned in their original packaging and meet specified conditions.

Cancellation Policy

Customers can cancel orders within 24 hours for a refund to the initial payment solution used. Refund transfers may take up to 45 days.

Delivery/Shipping Policy (for Products)

We deliver globally using third-party couriers. Delivery times vary: 1-3 working days within UAE, 4-10 working days for other countries. Delivery fees are flat-rate or free, depending on the destination and order value.

Contact Us

WOOD PET STORE Office Address: AL NAHDA SHARJHA

For further information, contact us.

Checkout Page

If you need additional information, do not hesitate to reach out.