Return Policy


At Wood Pet Store, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to help you.

1. Eligibility for Returns

You can return most new, unopened items within 7 days of delivery for a full return or exchange. To be eligible for a return, your item must meet the following criteria:


  • Must be in its original packaging.

  • Must be unused and in the same condition as when you received it.

  • Must have the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:


  • Perishable goods (e.g., food items).

  • Personalized or custom-made items.

  • Items marked as final sale.

3. Return Process


To initiate a return, please follow these steps:


  1. Contact Us: Reach out to our customer service team at sales@woodpetstore.com or 052 917 5818 to request a return authorization.

  2. Pack Your Item: Carefully pack the item in its original packaging to prevent damage during return shipping.

  3. Ship the Item: Send the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or need assistance with your return, please contact us at:

Wood Pet Store
Email: sales@woodpetstore.com
Phone: 06 523 3470 / 052 917 5818
Address: Sharjha Al Nahda

Thank you for shopping at Wood Pet Store! We appreciate your business and are here to help you with any concerns.